Manage Impact

The impact or criticality defines how serious it would be if a corresponding item was not processed. Impact, together with the priority, can be used to implement the Eisenhower principle.

You must be logged in as a system manager or system administrator.

Here you can manage the globally available impacts. In the configuration of the workspace types (see Workspace Types), you can define which impacts are available in a workspace.

• Go to Administration > Customize > Lists > Global Lists > Impact

• You can now modify, add or delete an impact. You can assign an icon (16 x 16 px, GIF, SVG or PNG format) to each entry. You can also assign a CSS style to each item, which is used to format items in the Item Navigator.

Attention

If you rename an entry, the change may not be visible in the user interface. This happens if you have specific localizations for the selection entries, which is the case for all predefined entries. In this case, the localized values are displayed instead and not the label that you define here.