Conversations

You can send emails directly from the Allegra system. The replies to these emails are automatically linked to the original item.

In a support scenario, a customer sends you a request via email. From this request, the system automatically creates a new item. You can respond to the request directly from the item. The customer receives the reply email, and if they reply to this email themselves, their reply is automatically added as a comment to the original item.

The synchronization of such conversations is done by unique markers in the email subject lines. As long as the customer does not remove these markers, an item will be linked to their emails.